Returns
Returns Policy
We want you to be completely happy with your Seasalt purchase. If you’re not satisfied, you can return most items within 30 days of receipt. All items must be unworn, unwashed, and in their original condition with tags attached.
How to Return an Item
Returning an item is simple and straightforward:
- Log in to your account on coastalcolorful.com
- Navigate to ‘Order History’ in your account section
- Select the item(s) you wish to return
- Complete the online returns form
- Print your returns label and returns note
- Package your items securely
- Attach the returns label to the package
- Drop off at your local post office
Return Methods
We offer several return options for your convenience:
- Standard returns via Royal Mail
- Parcel Shop returns
- International returns (conditions apply)
- Free returns for faulty items
Refund Processing
Once we receive your return, please allow 5-7 working days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer.
Return Conditions
To be eligible for return, items must meet the following conditions:
- Be in original, unworn condition
- Have all original tags attached
- Be in original packaging
- Not show any signs of wear or use
- Include all original accessories and documentation
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Face coverings and masks
- Earrings for pierced ears
- Swimwear (if hygiene seal is broken)
- Made to order items
- Gift cards and e-gift codes
Exchange Policy
We currently do not offer direct exchanges through our returns system. To exchange an item for a different size or colour, please return the original item for a refund and place a new order on coastalcolorful.com.
Return Shipping Costs
Return shipping costs depend on the reason for return:
- If the item is faulty, incorrect, or damaged: We cover return shipping
- For change of mind returns: You are responsible for return shipping costs
- International returns: Customer pays return shipping unless item is faulty
Faulty or Damaged Items
If you receive a faulty or damaged item:
- Contact us within 14 days of delivery
- Provide clear photographs showing the issue
- Include your order number and details
We will arrange a replacement or refund and provide a prepaid returns label if needed.
International Returns
We accept returns from international customers. Return shipping costs are the responsibility of the customer unless the item is faulty. Customs duties and taxes are non-refundable.
Return Status
You can track your return status by logging into your account on coastalcolorful.com. We will send you email notifications at key stages of the returns process.
Sale Items
Items purchased during sales are eligible for return within 30 days, provided they meet our standard return conditions. Sale items are refunded at the purchase price paid.
Gift Returns
Items received as gifts can be returned for exchange or credit. The credit will be issued to the original purchaser unless you have a gift receipt.
Return Timeframe
The returns process typically takes 10-14 days from when you post your return to when your refund is processed. This includes transit time and processing in our returns department.
Packaging for Return
Please use the original packaging where possible. Ensure items are well-protected for their return journey. We cannot accept responsibility for damage during return transit due to inadequate packaging.
Holiday Returns
During the holiday season, we extend our returns period. Items purchased between November 1st and December 24th can be returned until January 31st of the following year.
Return Exceptions
Some items may have specific return conditions due to their nature. These will be clearly stated on the product description page at coastalcolorful.com.
Need Help?
For any questions about returns, visit our Help Center on coastalcolorful.com or contact our customer service team. We’re here to help Monday through Friday, 9am-5pm.